These Terms & Conditions (“Agreement”) govern the relationship between Slate Grove LLC, doing business as Big Impact Ads (“BIA,” “we,” “our,” or “us”) and you, the client (“Client,” “you,” or “your”). By subscribing to or using BIA services, you agree to be bound by this Agreement. If you do not agree, please refrain from using our services.

1. Ownership of Deliverables

Final design deliverables (“Projects”) become your property once full payment for your subscription has cleared.

• You receive full copyright ownership of the final files.

• All unused concepts, drafts, source files, and working materials remain the property of BIA.

• You confirm that any materials you provide (e.g., logos, fonts, content) are properly licensed or owned by you.

2. Use of Third-Party Materials

Some Projects may include third-party elements such as fonts, images, or videos. If applicable:

• BIA will notify you when additional licensing is required.

• You are responsible for securing and maintaining any necessary licenses.

• Redistribution or resale of licensed assets is prohibited unless explicitly permitted.

3. Client Representations

By using BIA services, you represent and warrant that:

• You have the legal authority to enter into this Agreement.

• You will not use the service for any unlawful, harmful, or unauthorized purpose.

• You will comply with all applicable laws and regulations.

4. Prohibited Activities

You agree not to:

• Share access to your project dashboard with individuals outside your organization.

• Use BIA services for fraudulent, deceptive, or malicious purposes.

• Copy, reproduce, or resell any proprietary systems or processes used by BIA.

• Harass, threaten, or abuse any BIA team member or contractor.

5. Revisions & Feedback

• Revisions are unlimited for each active request until final approval.

• We encourage feedback within two (2) to three (3) business days of delivery. If we don’t receive a response, your request will remain open and we’ll resume as soon as you’re ready.

6. Turnaround Times

• Most tasks are updated within two (2) business days.

• Requests submitted after business hours will begin processing the next business day.

• Complex projects (e.g., gamified ads, multi-part campaigns) may be delivered in phases, with each phase requiring up to three (3) business days. Overall timelines vary based on scope and feedback.

• Business hours are Monday–Friday, 9:00 AM to 5:00 PM Pacific Time (PT), excluding U.S. holidays.

• For clients operating on Eastern Time (ET), we strive to accommodate early-day updates and communication whenever possible.

7. Subscription Pausing

• You may pause your subscription once per billing cycle.

• Unused days roll over for up to ninety (90) days after pausing.

• Pausing does not result in a refund.

• Projects in progress at the time of pause may resume upon reactivation or be replaced with a new request.

8. Refund Policy

• New subscribers may cancel within the first seven (7) days and receive a 75% refund.

• No refunds will be issued after the seven-day period.

• Any refunded Projects, drafts, or assets remain the exclusive property of BIA and may not be used in any form.

9. Termination

Either party may terminate this Agreement at any time with written notice.

• If you terminate before the end of your billing cycle, no prorated refund will be issued, except as outlined in Section 8.

• Any outstanding payments remain your responsibility.

• You retain ownership of completed and delivered Projects; however, all unused drafts, revisions, and source files remain the property of BIA.

10. Privacy & Confidentiality

We respect your privacy. All files, brand assets, and instructions provided to BIA will be treated as confidential and used solely for the purpose of fulfilling your Projects.

11. Limitation of Liability

To the fullest extent permitted by law:

• BIA shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of revenue, profits, or data.

• Our total liability shall not exceed the amount you paid for services in the thirty (30) days preceding the claim.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

13. Contact

If you have any questions regarding these Terms & Conditions, please contact us at:

📧 hello@bigimpactads.com